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Duct Cleaning & your home
Duct Cleaning Scam: Everything you need to know
Unfortunately, duct cleaning has a notorious amount of scammers defrauding unsuspecting customers. What are warning signs to watch out for a possible duct cleaning scam?
Phone Calls: Most reputable companies do not cold call customers. Reputable companies rely on word of mouth and print advertising and allow customers to contact them directly to ask questions or book appointments.
Social Media: This area is unfortunately where most unsuspecting customers get scammed into booking with lesser quality companies.
- Reputable companies do not post on Buy/Sell groups on Facebook without giving the Company name in the description. Oftentimes, people will ask, “What company is this?” The poster will then give an incredibly generic company name such as ‘Efficient Duct Cleaning’ or ‘Clean Air Duct Cleaning’. These names are given on purpose as they are incredibly hard to Google to find reviews as they are too generic to give good search results.
- There are almost always pictures depicting duct cleaning scenes. The pictures do not show any company names or logos. Do a quick reverse image search on Google. You will find the same photo in hundreds of other advertisements in different cities.
- Look at the original poster of the advertisement. Go to their profile and you will almost always find a profile that is either extremely new or locked down with no company information in their About section. Look at the profile URL, the name might not even be the name associated with the profile that is visible. It has been changed to be an extremely generic name.
- Often times, people belong to community groups on Facebook. Scammers will join, pretending to be a part of said community. When a person will post asking for referrals for a good duct cleaning company, the scammer will take note of what companies are being recommended. They will then privately message the poster pretending to be from one of the recommended companies and book that customer in for an appointment.
How does it work?
So how does the scam work if you have unknowingly booked a less than reputable company?
- Oftentimes they won’t ask for a deposit to give a false sense of security.
- Occasionally, they will come in using less that stellar machinery that equivalent to a glorified shop vacuum that merely pushes the dirt around giving the appearance of cleanliness. They will show you photos that are falsified before and after pictures of ‘your’ ducts but are, in reality, of someone else’s home.
- Others will claim a fee upon arrival, but will continuously add up vent charges and the bill you are left with are much higher than the original quote.
Protect yourself. If someone reached out to you claiming to be part of a reputable company, look up that company’s information and give them a call to confirm.
Total Aire Care will never engage in telemarketing nor will go door to door. We do not subcontract duct cleaning to other companies. We perform the work ourselves under our name. For more information, please get in touch with.
For more information on how serious this problem is, please check out Canaduct’s article on telemarketing fraud in the GTA.